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>An Introduction to Time Management
Time Management Principles
Tools for Top Time Management
Resolving Conflict in the Workplace
Dealing with Difficult Customers
How to Run a Successful Meeting
How to Create an Agenda
An Introduction to Taking Minutes
Becoming an Expert at Taking Minutes
Telephone & Cell Phone Etiquette
Memos & Emails
Letter Writing
How Stress Affects your Body
How to Manage Stress
Sales Preparation
FABs of Your Product
Understanding Customers & Handling Objections
Sales Techniques
Closing a Deal
Introduction to Coaching & Mentoring
Mentoring for Personal Success
Coaching for Maximum Productivity
An Overview of Occupational Health & Safety
In-house Precautions for Occupational Health & Safety
The Safe Use of Tools & Equipment for Occupational Health & Safety
Rail, Road and Mobile Equipment Safety for Occupational Health & Safety
Personal Protective Equipment (PPE) & Hygiene for Occupational Health & Safety
Precautions for Specialised Hazards for Occupational Health & Safety
An Introduction to Report Writing
How to Plan a Report
How to Organise a Report
How to Write a Report
What to do with your Report
Identifying the need for change
Managing Change
External Factors influencing Change
Operational Changes within an Organisation
The Learning organisation
Recommendations for Change
Dealing with Resistance to Change
Implementation of Change
Monitoring Progress of Change
Methods of Communicating Change
Customer Service - The Four Phases of Effective Customer Service
Customer Service - Relationship Management
Customer Service - Understanding Your Customers
Presenting - The Presenters Arsenal
Presenting - You the Presenter
Presenting - Building your Presentation
Presenting - Delivering your Presentation
Personal Finance
Assertive Not Aggressive
Applying Assertiveness in the Workplace
Dealing with Workplace Bullies
Negotiation Skills
Negotiation Strategies & Techniques
Sexual Harrassment
Outlook for Beginners
Powerpoint for Beginners
Word for Beginners
Excel for Beginners
A Simple Guide to the Corona Virus