National Certificate:
Accommodation Services Learnership NQF Level 2
Level 2 | SAQA ID – 14110
Enhance your hospitality experience and create an environment your customers will love with our Accommodation Services Learnership
- Duration: 12 months
- Credits: 121
Accommodation Services Learnership Overview
Accredited Accommodation Services Learnership
This Accommodation Services learnership is perfect for individuals that are passionate about hospitality and housekeeping. Students will enhance their performance and housekeeping skills by acquiring working knowledge in general area and guest room cleaning procedures, monitoring service standards, maintaining customer satisfaction and front desk operations.
By investing in this training, businesses can improve the quality of their accommodation services, leading to enhanced customer satisfaction and loyalty. Moreover, this program also contributes to the professional development of employees, positioning them for growth within the company and ensuring a competitive edge in the industry.
What your staff will learn
- Dealing with customers and processing incoming and outgoing calls
- Team work and business communication skills
- Performing basic calculations when needed
- Service guest bedroom areas
- Cleaning floors, servicing bathrooms and disposing waste
- Control and order stock
- Maintain a safe and secure working environment
- Conduct on-job coaching
- Develop self within the job role
- Maintain the recipe, storage and issue of goods
- Induct new staff into the workplace
- Monitor and maintain health, safety and security
Details to know
Our learnerships are conducted with maximum use of practical application of the skills acquired. After facilitator led training has taken place via the course material, group work and scenario driven exchanges, learners will have the opportunity to relate the information back to their workplace. We offer a fun and relaxed learning environment, where participants will learn from each other, gain knowledge and acquire skills that will result in improved work performance.
This qualification is designed for any individual who is, or wishes to be, part of housekeeping services within the accommodation industry. It encompasses operational aspects of housekeeping and basic supervision skills.
Learners will need competency in the following areas:
- General Education and Training Certificate NQF 1
- ABET Level 4
- Grade 9
After completing an Accommodation Services Learnership an individual may work in the following roles:
- Front Desk Receptionist
- Housekeeping Assistant
- Guest Service Agent
- Reservation Agent
- Accommodation Operations Assistant
This learnership is accredited with CATHSSETA, a learnership quality assurance service that specialises in hospitality. By choosing a learnership that is accredited with this SETA, you can ensure you are obtain BEE points for your Skills Development efforts and your students receive an education that is of high quality.
Businesses that we have done staff training for:
Why you should choose this Learnership
How to make the most of an Accommodation Services Learnership
Improve the customer experience by creating a team that is well-trained in customer service and delivering exceptional accommodation services
Enhance operational efficiency by giving your staff the skills to create smoother processes, effective co-ordination and overall productivity
You could gain a competitive advantage within your industry by having the skills to provide superior customer service
Accommodation Services Modules
Accommodation Services Level 2 Modules
- LP 1: Industry sector (2 credits)
- LP 2: Health, safety and security (5 Credits)
- LP 3: Monitor health, safety, security and maintenance (7 credits)
- LP 4: Working relationships (12 Credits)
- LP 5: Business studies (35 Credits)
- LP 6: Cleaning and waste disposal (12 credits)
- LP 7: Stock control (13 credits)
- LP 8: Self development (15 credits)
- LP 9: Laundry service (6 credits)
- LP 10: Housekeeping service (14 credits)