Further Education and Training Certificate: Information Technology:
Technical Support Learnership NQF Level 4
Level 4 | SAQA ID – 78964
Deliver exceptional customer support by enrolling your staff in our Technical Support NQF Level 4 Learnership.
- Duration: 12 months
- Credits: 166
Learnership Overview
Accredited Technical Support Learnership
This learnership is focused on building the foundational skills learners need to enter into the Computer Sciences and Information Technology industry with a particular interest in Systems Support. A Qualifying learner at this level will be a well-rounded entry-level Systems Support professional with a good fundamental knowledge of the Information Technology field, coupled with interpersonal and business skills.
What your staff will learn
- Communicate effectively with fellow IT staff & users of information systems
- Demonstrate an understanding of different types of computer systems and the use of computer technology in business
- Demonstrate an understanding of problem solving techniques, and how to apply them in a technical environment
- Select and use materials and equipment safely for technological purposes
- Work effectively as a team member within a support team
- Carry out, under supervision, a small size task to demonstrate knowledge of techniques & skills
- Demonstrate an understanding of Computer Technology Principles
Details to know
Our learnerships are conducted with maximum use of practical application of the skills acquired. After facilitator led training has taken place via the course material, group work and scenario driven exchanges, learners will have the opportunity to relate the information back to their workplace. We offer a fun and relaxed learning environment, where participants will learn from each other, gain knowledge and acquire skills that will result in improved work performance.
This learnership is suitable for students that want to enter into the Computer Sciences and Information Technology industry with a particular interest in Systems Support.
It is assumed that the learner is competent in skills gained at the further education and training band, with exposure to computing as an advantage, but not a requirement. A learning assumption of this qualification is foundational skills in English and Mathematics at NQF level 3. Further learning assumed is the ability to use a personal computer competently, and competence in the unit standard, “Participate in formal meetings”, NQF Level 2 (ID 14911).
The assumed learning can be acquired in the traditional way of formal study as well as in the workplace. Acquiring the competencies in a workplace (either via formal learnerships or normal on-the-job training) has the potential of addressing the problems of the past, where formal qualifications were only obtainable by way of formal study.
After completing a Technical Support NQF Level 4 learnership an individual can work in the following roles:
- Technical Support Specialist
- Help Desk Analyst
- Network Support Technician
- IT Service Desk Coordinator
- System Administrator
This learnership is accredited with MICT SETA, a learnership quality assurance service that specialises in technology. By choosing a learnership that is accredited with this SETA, you can ensure you are obtain BEE points for your Skills Development efforts and your students receive an education that is of high quality.
Businesses that we have done staff training for:
What our student have to say
Accredited Technical Learnerships
Why you should choose this Learnership
How to make the most of a Technical Support Learnership
Develop a strong foundation of technical skills and knowledge within your team. These enhanced skills will give your team the expertise to effectively address technical issues
A well-trained team can increase customer satisfaction. Over learnership covers communication and problem solving skills that are essential to delivering effective services
By having a knowledgeable tech team on standby you can avoid reduced downtime and productivity loss. A support team will be able to identify technical issues and solve them quickly
Technical Support Modules
Technical Support Level 4 Modules
- LP 1: Understanding computer fundamentals (47 credits)
- LP 2: Mathematical Literacy (16 Credits)
- LP 3: Computer systems and hardware (53 Credits)
- LP 4: Computer Networks (34 credits)
- LP 5: Setting up office equipment (16 credits)